Clik here to view.
Can you add other assets to Inventory?
I am looking to associate monitors and docks to a workstation? Is this possible? I am also looking to track peripherals (wireless headsets) to users, can we add other hardware types, and if so how can...
View ArticleClik here to view.
Inventory Scan reports HPScanner Error -- Invalid data in file
Inventory Scan reports HPScanner Error -- Invalid data in file C:\ProgramData\LANDESK\Data\HPScanner.exe.dat This is caused by HPScanner.exe picking up data that the inventory scanner can't handle....
View ArticleSystems disappearing from Ivanti console
I have read through the forums for information on this issue, but nothing seems to quite fit. I have systems that are showing up and disappearing on their own in my 2017.3 console. When I look, they...
View ArticleClik here to view.
Agent Health Settings Query
2017.1 Was there ever an entry added to the Inventory of a device that can be queried to see what Agent Health settings have been applied to a device if any? I was told when 2016 was first released...
View ArticleClik here to view.
Error: Event viewer error 4100 - Database Exception
IssueWhen a device that is discovered through UDD/XDD sends in its first inventory scan to the core server, the following message is seen in the Windows Event Viewer: The message states: LANDESK...
View ArticleClik here to view.
Issue: Custom registry configuration not showing up in the database
Description It is often beneficial to gather various registry keys from clients and put that information in the LANDesk database. Getting this process to work can be tricky at times. The information...
View ArticleClik here to view.
"Unable to find an active License" : The Inventory Server fails to process scans
Description It has been found in some instances that the Inventory Server gets into a state where it accepts scans, but does not process them.Thus scans build up in the ldmain\ldscan folder.There have...
View ArticleClik here to view.
About How Restore old Device IDs works
DescriptionThe purpose of Restore old Device IDs is to maintain the record in the event the machine is imaged or the LANDesk client is wiped off of it including the Common API keys. The Restore old...
View ArticleIssue: Inventory scans are sent to the errorscan folder
Description Inventory scans are sent to the errorscan folder. The application log in the eventviewer gives the following error message: The description for Event ID 4100 from source LANDesk Inventory...
View ArticleClik here to view.
How to scan multiple sets of custom registry information
Description This article will explain how to get different sets of custom registry into the inventory.In order to generate the inventory, the local scheduler use a file called ldappl3.ldz, to learn...
View ArticleClik here to view.
About the Scanner for Unmanaged Device Discovery
Unmanaged device discovery (UDD) provides many ways to scan for and detect unmanaged devices on your network. This is a Break Down of the Scanner for Unmanaged Device Discovery for users Quick...
View ArticleClik here to view.
How to detect and handle orphaned data in your databases / how to delete...
IntroductionWHEN does this happen? WHY does this happen?PreparationsIdentifying & Fixing The ProblemWARNING:Step 1 - Identify Affected Devices/ItemsStep 2 - Preparing the SQL TraceIV.C - Step 3 -...
View ArticleClik here to view.
Issue: Inventory Scans Don't Sync to Core
ProblemAgent doesn't appear to be working right. Able to run inventory scans on the client, but they don't sync up to the core. Inventory scans from the core fail. On the core, the directory...
View ArticleHow to Use Unmanaged Device Discovery (UDD) for Rogue Device Detection
Disclaimer: UDD was not designed to be used for this purpose. UDD is capable of scanning for any device on your network and can fulfill the role of Rogue Device Detection, but such a configuration is...
View ArticleClik here to view.
How to scan for a specific file in the Inventory
Add Scan Extension in LDMS 9.6 & 2016 (v10.0) Go to Tools | Reporting/Monitoring | Manage Software List | SettingsAdd .png to the "ScanExtensions"Click the Make Available to Client buttonConfigure...
View ArticleClik here to view.
Error: GPMM has stopped working
Symptom: Users are experiencing the following persistent pop-up error message: What is GPMM? The GPMM.exe is part of the GPS Tracking\Find my device feature. This is the middle man executable which...
View ArticleClik here to view.
How to enable inventory history change setting for audit and get notification...
PurposeHow to enable inventory history change setting?How to get notification by email alert?Reference PurposeThis article provides step by step instructions on how to enable inventory history change...
View ArticleClik here to view.
Issue: Unable to Find Certain Columns When Creating A Query
Issue Unable to find certain columns when creating a query, but you are able to see those columns in the device inventory and their values. Inventory has been working fine. e.g. Customer wants to...
View ArticleClik here to view.
About DB Thread Configurations
Configuring DB threads for LANDesk inventory can be a great tool for larger environments who receive a lot of inventory on a daily basis. This is generally reserved for those environments that adhere...
View ArticleClik here to view.
How to Import/Export Inventory Records
Purpose This document outlines how to Import and Export inventory records. This can be useful when migrating a record(s) to different Core's for review, or submitting to Support for...
View Article