Issue

Unable to find certain columns when creating a query, but you are able to see those columns in the device inventory and their values. Inventory has been working fine.

e.g. Customer wants to create a query which lists all devices with less than 500MB available storage on their drive C, so he wants to select Computers | Mass storage | Logical Drive | Available Storage. The query looks like the below screenshot.  However he could not find the column "Logical Drive"  or anything beneath it at all. Several other columns went missing.

Cause

It is possible that the database has corrupt entries which "blocks" the correct one for query creation.

Resolution

Use Dbrepair.exe and Dbutil.exe to clean the corrupt data and rebuild components. Detailed steps of using these tools are described in What is DBRepair.exe and Coredbutil.exe? How do I use DBRepair.exe and Coredbutil.exe? This article will only lists steps relevant to resolving this issue.

1. Close all web consoles, remote consoles and the core console
2. Turn off the Landesk Inventory Server service.
3. Download the correct version of dbrepair tool to your core server from Database Repair Utility (DBRepair.exe download). Copy the file to \ManagementSuite directory.
4. FollowWhat is DBRepair.exe and Coredbutil.exe? How do I use DBRepair.exe and Coredbutil.exe? to run Dbrepair.exe as administrator to clean the corrupt data. Do a snapshot before you run clean operation to keep custom data from being deleted. See https://community.landesk.com/support/servlet/JiveServlet/download/2297-32-29883/UsingSnapshotInDbrepairRev1.pdf for more info regarding snapshot function.
5. Follow What is DBRepair.exe and Coredbutil.exe? How do I use DBRepair.exe and Coredbutil.exe?  to run Dbutil.exe as administrator, select Build Components function. Wait until it is finished.
6. Start LANDesk Inventory server service.
7. Access core console, and verify if the issue persists.

Useful Links:

Database Repair Utility (DBRepair.exe download)

What is DBRepair.exe and Coredbutil.exe? How do I use DBRepair.exe and Coredbutil.exe?