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LANDesk client shows IP address of 127.0.0.1

I have a PC where the client shows that the IP address is 127.0.0.1 and I cannot contact it via LANDesk.. It isn't even in the console.  However, I can see it in AD, and I can ping it by name and see...

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Disable WMI Scanner Rules from the Landesk Scanner Group

DescriptionWithin some environments, there have been reports of the Landesk Scanner Group WMI rules causing the inventory scanner to take a substantial amount of time to complete.  CauseThe WMI calls...

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Inventory Scanner Switches

WinMac*nixDescription/A=<N>Timeout Seconds/BADisable BIOS string scan/BBDisable printing of paths in the MIF file for files found/D=<path>-d=<path>Begin software scan in this...

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Inventory Issue

Hello - I'm hoping someone could help me out! I am not sure if I'm having two separate issues or if they are related. This is for Management Suite 9.6 SP3. First - we noticed that the agents weren't...

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How to generate an inventory output file from client machine for LANDESK...

Description:During inventory troubleshooting LANDESK support may request an inventory output file (xxx.scn) for further troubleshooting.Here is the way to generate the xxx.scn file from the client...

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Machine Will Not Process Inventory Scan Due To Large File Size

Problems/Symptoms: A machine will check in, however, only minimal information will be displayed such as computer name,IP address, etc. The OS, software, users, groups will likely be missing. The...

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New Data File Extension inventory attribute

Versions affected: LDMS 9.5 SP1Note: For LDMS 9.6 - Use this article How to scan .jpg or .bat extension files (or any other extension) on LDMS 9.6 A new feature to come with LDMS 9.5 service pack one...

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General Inventory Status Guide

Below is a list of messages and status that are returned to the console. At this point these are the most common messages that are returned during an inventory scan. RequestingShown when first...

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Error: CBA 8, no certificates were found on the core server while attempting...

Description:When attempting to perform an Inventory scan or Patch and Compliancescan request from Windows Console the Status of requested actions returns the Results seen below. Although this indicates...

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How quickly should LDAP changes show up in LDMS query?

We prefer to deploy software based on AD security groups.  Ideally, we put a machine into a security group, then within a few hours LDMS installs the software associated with that group.  But I can't...

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Ivanti Endpoint Manager and Endpoint Security - Inventory Frequently Asked...

Inventory for Ivanti Endpoint Manager and Endpoint SecurityProduct Help FilesIEM 2017 / LDMS 2016 | LDMS 9.6 To review additional content regarding this component, please use Documents or Discussions...

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How to Troubleshoot Inventory

This article details the troubleshooting steps for Inventory General InformationInventory InstallationInstallation filesPossible Installation issuesInventory Service SettingsInventory Client...

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UDD not showing all devices

Hello, My question has two parts: 1) Yesterday I was trying to scan the whole subnet and it worked fine - it showed all devices. But today (without me editing anything) one PC is not in the list of...

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SESS w Unmanaged Devices

We just upgraded to 2017.3 and was curious, is there a way to leverage SESS subnets to handle UDD + Agent install without having to manually create all the subnets in the UDD module?

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How to: Automatically remove devices from EndPoint Manager that haven't...

Ivanti EndPoint Manager (EPM) doesn't remove devices unless you have configured it to do so under Configure>Services>Inventory>Days to Keep Inventory Scans. A value of 0 (Default) means to...

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Full sync vs. Hardware/Software scans

What is the difference between these types of scan? I have a workstation whose inventory is off a bit and I think it's messing with SLM. Under Software --> Products there is an entry for Microsoft...

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Unable to Find Certain Columns When Creating A Query

Problem:Unable to find certain columns when creating a query, but you are able to see those columns in the device inventory and their values. Inventory has been working fine. e.g. Customer wants to...

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HOW TO: Finding & Dealing with orphaned data / What to do when data...

I - Introduction:II - WHEN does this happen? WHY does this happen?III - Preparations:IV - Identifying & Fixing The Problem:WARNING:IV.A - Step 1 - Identify Affected Devices/Items.IV.B - Step 2 -...

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Wrong encoding in inventory file

I have an LDMS 2016.3 with a mixed environment with a Russian Windows client machine. when I create an inventory file with LDISCN32.EXE on this computer, it contains lines with an incorrect encoding...

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Mass Managing Blocked Inventory Items / Blocked Unknown Items

I - IntroductionII - Database Structure & Key TablesII.A - The METABLOCKED tableII.B - The METAIGNORE tableII.C - Sideline - BNF? What's a BNF?II.D - Regarding Applicable VersionsIII - Preparation...

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