Environment:
LDMS8.8 or later
Description:
During inventory troubleshooting LANDESK support may request an inventory output file (xxx.scn) for further troubleshooting.
Here is the way to generate the xxx.scn file from the client machine.
Resolution:
1. Go to client machine->All Programs->Landesk->Inventory Scan->Right click->Property->Shortcut->Copy the target address
2. Paste the target address in CMD-> As the screenshot shows, you should add the addtional parameters "/f /sync /o=C:\text.txt"
/f will force a full inventory scan
/sync will send the inventory scan result to core server immediately.
/o= Is the place where you want to save the output file.
3. The inventory output file will be saved in the text.txt file.
4. Send the txt file to LANDESK support for further investigation.
