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Event ID 0: Invalid Pointer Error in Application Log on the Core Server

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Description

The description for Event ID ( 0 ) in Source ( LANDesk Inventory Server ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Invalid Pointer

 

 

 

Cause

 

An invalid pointer reference occurs when a pointer's value is referenced even though the pointer doesn't point to a valid block. This is caused by not enough resources for the SQL server.

 

Resolution

 

Upgrading the memory on the SQL server has been found to resolve this issue. Multiply the total devices the Core Server will be managing by 2 MB to get a better estimate. For example, 5,000 devices require 6-10GB of RAM. Note this RAM would be dedicated to the use of LANDesk; a dedicated SQL server is the recommendation to prevent performance issues.

 

Optional

 

Create a windows scheduled task that would restart the inventory service each night at 1am or once a week depending on your network.



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