Problem Description:
I have several customer have the problems that after they install 9.6 agent on client machine, they are not able to see the device from console. Or they have 9.5 client installed on client, but after installing 9.6 agent, the inventory information seems not to be updated.
Root Cause:
It will perform a full sync inventory scan on the device after the installation of the agent. Sometimes the SCN file size will exceeds the default size 10MB, thus it's not be able to be processed by the inventory server. You will find a SCN file under ldscan\errorBigScan folder.
Resolution:
Please check the file size of the SCN file in errorBigScan folder, then change the settings from core server | Configuration | Services | Inventory | Advanced Settings | Max Scan File Size. By default this size is 10MB, you will need to change it to the size that larger than the file size of the SCN file.
After saving the change, it will require restarting the inventory service.